TouchBistro Reviews

TouchBistro's pricing begins at $69 per month for the Solo plan, which includes a single user license. For those requiring more user licenses, the Dual plan is available at $129 per month for two users, the Team plan at $249 per month for up to five users, and the Unlimited plan at $399 per month for an unlimited number of users. These plans are designed to accommodate various types of restaurants and their specific needs. Additional services such as a Kitchen Display System start at $19 per month, and Profit Management tools begin at $330 per month. For guest engagement solutions like Online Ordering, prices start at $50 per month, and for Reservations, the cost begins at $229 per month. Loyalty and Marketing services are both priced starting at $99 per month, while Gift Cards service starts at $25 per month. It's important to note that hardware and additional fees may apply, and payment processing and delivery fees may also be applicable.

TouchBistro is renowned for its Point of Sale (POS) system, which serves as the cornerstone of their product line, offering robust features for menu management, floor plan & table management, reporting & analytics, staff management, and tableside ordering. This system is designed to enhance the efficiency of service, boost kitchen productivity, and encourage repeat business. Additionally, TouchBistro provides a Kitchen Display System and Profit Management tools for back-of-house operations, as well as guest engagement solutions like online ordering, reservations, loyalty programs, marketing, and gift cards to foster customer loyalty and satisfaction.

TouchBistro.com offers a variety of payment methods to cater to different customer preferences. Restaurants can process credit card, debit card, cash, contactless, and digital wallet payments including Apple Pay, Google Pay, and Samsung Pay. The platform also provides a payments portal for managing transactions, which is compatible with P400 or V400M payment devices, as well as online payments. This portal allows for detailed reporting and management of payment-related activities such as deposits, purchases, refunds, and chargebacks.

TouchBistro provides guidance on processing refunds for various payment methods. For integrated refunds, such as those made with TouchBistro Payments devices like P400/V400M, the customer's card may not need to be present. However, for certain hardware devices, the card must be present to process the refund. The platform offers detailed steps for conducting both full and partial refunds before the end of the day's batch. As for non-integrated credit card refunds, there are instructions to ensure the refund is logged correctly within TouchBistro's system. Regarding shipping, since TouchBistro is a software provider, traditional shipping policies related to physical goods do not apply. Instead, the focus is on the delivery of services and digital products, which are typically accessed online or through the software itself.

TouchBistro is positioned as a premium POS solution, with pricing starting at $69/month, which is 44% higher than the average cost of basic POS software plans. It is designed specifically for the restaurant industry, offering a suite of features that include tableside ordering, detailed data reporting, and inventory management. The system operates on Apple iPads, providing an intuitive and easy-to-use platform. While it may not be the cheapest option available, TouchBistro's focus on comprehensive restaurant management and customer engagement features, along with no lengthy contracts, positions it as a valuable tool for restaurateurs looking to enhance their operations and guest experience.

TouchBistro stands out among restaurant management systems for its hybrid system that combines the reliability of a traditional POS with the flexibility of cloud-based technology. It is iOS-based, utilizing Apple's user-friendly interface and hardware. TouchBistro offers a fully customizable floor plan, cloud reporting, and analytics, as well as mobile reporting for both iOS and Android. Unique features like one-swipe bill splitting and seat joining enhance the dining experience. The system includes back office and inventory management, loyalty programs, online ordering, and a robust reservations system. Compared to other systems like Clover, which is not restaurant-specific and runs on Android, TouchBistro is designed exclusively for the food and drink industry, ensuring every feature and integration addresses the unique challenges of restaurant management.

To set up TouchBistro Payments, begin by connecting the P400 or V400M payment equipment to the network. This involves plugging in the device, pressing 0 then # on the keypad, and selecting Administration. After entering the admin password, navigate to Network Settings and select the correct network name. Once connected, in TouchBistro POS, go to Admin | Admin Settings | Payments | TB Payments | Setup. Manage terminals by matching the serial number on the device with the one in the system, set the IP address, and enter a terminal name. Finally, test the network connection to ensure the setup is complete.

Get real-time insights into your venue's performance with TouchBistro POS. With over 50+ restaurant-centric reports built into the POS and additional reports available on the Cloud portal, you'll have access to insights that will help you make informed decisions, protect your bottom line, and better manage your profit margins.

Yes, you can! TouchBistro allows you to edit your menu on the Cloud portal, giving you the flexibility to manage your business from anywhere at any time. Customize the way you view your menu, add modifiers and images, set scheduled menus, and more.

Not necessarily. TouchBistro's hybrid POS is designed to work offline when an Internet connection is unavailable. Their POS has both cloud functionality and a local connection, allowing your POS terminals to communicate with each other and operate your business without interruption.